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Terms & conditions

Last updated: 2 November 2026

1. Who we are

These terms are between you ("the customer") and Ford Bridge MOT Centre ("we", "us"), of Fordbridge MOT Station, Kingston Rd, Ashford TW15 3SL. You can contact us on 01784 777229 or info@fordbridgemot.co.uk. By making a booking — online, by phone, or in person — you accept these terms.

2. Online booking & deposit

  • The MOT test price shown online is £49.99 for a Class 4 MOT (cars and light vans up to 3,000kg).
  • A £10.00 deposit secures your slot. The balance is due when you collect the vehicle.
  • If a deposit is not paid at the time of booking, the full amount (including deposit) is payable at the garage.
  • Promo code MOT10 gives £10.00 off the total of an online booking. One use per booking, applied to the balance due. It has no cash value and cannot be combined with other offers unless we say so.
  • Your booking is only confirmed once you receive a booking reference (an email starting with the reference number, or one given to you by phone).
  • If your vehicle already has an active booking or a slot is full, we may need to offer you an alternative time.

3. Cancelling or moving your booking

  • You can cancel or reschedule free of charge up to 24 hours before your slot — online via the link in your confirmation email or "My bookings", or by calling us.
  • If you cancel or reschedule within 24 hours of your slot, or do not turn up (no-show), your £10.00 deposit is retained.
  • Paid deposits are refunded to the original payment method and can take 5–10 working days to appear.
  • We reserve the right to move bookings if we are unable to test at the agreed time (for example, staff illness or equipment failure). We will always contact you first.

4. The MOT test & retests

Retests after a failed MOT are governed by DVSA rules. Our free-retest promise applies exactly as DVSA allows:

  • Left the vehicle with us: if your car fails and you leave it with us for repair, the partial retest is free, provided it is completed within 10 working days.
  • Took it away, minor items only: if you take the car away and bring it back before the end of the next working day, the retest is free where the failure was for specific minor items — for example the horn, mirrors, tyres, or wiper blades.
  • Took it away, major items: if you take the vehicle away for repairs and return it to us within 10 working days for major items, a partial retest fee applies — up to half of the standard MOT fee.
  • After 10 working days: a full MOT fee is payable for a new test.
  • Different garage: if you take the vehicle to a different test centre, that garage will charge their own (usually full) MOT fee.

Retests must be carried out at the same test centre as the original test. The MOT test itself checks the vehicle against DVSA standards at the time of the test — it is not a guarantee of the vehicle's future condition.

5. Collect & drop back service

  • Collect & drop back costs £69.99 and is available for addresses within 3 miles of the garage. Addresses further away are by arrangement only.
  • You must provide an accurate collection address and make the vehicle and its keys available at the agreed time.
  • Our drivers are covered by our motor trade insurance while moving your vehicle.
  • Please remove or secure personal possessions before collection. We are not responsible for personal items left in the vehicle.
  • If we cannot collect or return the vehicle because it is not available or the address is incorrect, the collection fee is still payable and we may need to rebook.

6. Servicing & repairs

  • Prices shown for servicing and repairs are estimates ("from"/"approx") and vary with the vehicle. The exact price is always confirmed with you before any work starts.
  • Any additional work we discover during a service or MOT will be discussed with you and needs your approval before we proceed.
  • Replaced parts are available for you to inspect on request, and are recycled or disposed of responsibly.

7. Payments & invoices

  • Online deposits are taken securely by card through Stripe (cards, Apple Pay and Google Pay). We do not store your card details.
  • At the garage we accept card and cash.
  • Invoices are emailed on request or when a balance is due, and show any deposit or discount already applied. Payment of invoices is due on collection unless we agree otherwise.

8. Your information

  • When you enter a registration number we may look it up against DVLA/DVSA records to confirm the vehicle's details and MOT expiry.
  • We use your contact details to manage your booking and send service emails: booking confirmation, a reminder the day before your test, and payment or cancellation emails. We will not send marketing emails unless you separately opt in.
  • You can ask us at any time to see, correct or delete the information we hold about you by emailing info@fordbridgemot.co.uk.

9. Our liability

  • We carry out all work with reasonable skill and care. Nothing in these terms limits your statutory rights as a consumer.
  • We are not liable for pre-existing faults or damage present before your vehicle is left with us, or for loss or damage caused by events outside our reasonable control.

10. Complaints & law

If something isn't right, tell us as soon as possible — call 01784 777229 or email info@fordbridgemot.co.uk and we'll put it right. These terms are governed by the law of England and Wales.

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